Chromebook Support

The Hedrick Media Center is where students go for Chromebook support. For lost or damaged Chromebooks and chargers, students need to submit a replacement request; the link is located on the Hedrick Canvas Library page. We follow up on replacement requests quickly. 

Chromebook Fine Policy 

Students may be charged for lost or intentionally damaged Chromebooks and chargers. For the first lost or damaged devices, the fee may be $100 for a Chromebook, and $10 for a charger. If students lose or damage another device, the fees may be up to the full replacement cost of up to $350 for a Chromebook and $25 for a charger. 

Chromebook Tips and Care

• Lost Chromebooks incur fines just as damaged Chromebooks do; do NOT leave Chromebooks unattended in a classroom, the Cafeteria, any of the hallways, or the Gym. 
• Chromebooks should be handled gently to avoid causing damage to them.
• Chromebooks are the responsibility of students while they are checked out to the student, but are the property of the District. Do NOT place stickers on them, draw on them, remove any keys, or cause damage such as cracked screens. Damage will incur fines. 
• We recommend charging Chromebooks at home and bringing them fully charged to school each morning. Chargers are easily lost or can disappear at school; leaving chargers at home can help prevent this. 
  • Most teachers will have chargers in their classroom, or a Chromebook cart with chargers inside of it. Students can utilize these options at the teacher's discretion. 
• Damaged Chromebooks are reported through the Canvas Library "Lost/Broken Chromebook" form. 
• Chromebook acting up? Try turning it off and on again.
  • If the Chromebook is not charging or turning on, try a reset before submitting for a replacement. Press and hold the power button and the refresh button at the same time, until the screen reboots, with the blue light on the side turning on and the launch screen appearing. 
• When charging Chromebooks, be sure the light on the side turns on to ensure it is charging. If it is orange/amber, leave the device plugged in to charge. The light will turn blue when it is fully charged. If the light is flashing orange/amber, the battery is very low and will need to charge significantly before it may turn back on. You can also check the battery icon inside on the launch screen.